How much will I have to pay for shipping?
FREE shipping on all online orders over $99.
  
How do you ship & how quickly will I receive my order? 
We ship via various couriers ($20 shipping fee for orders under $99 ). All of our rugs are in stock and ship within 48hrs of your order time. On average, delivery takes 4-10 business days to all territories in Australia. *Please note, Public holidays will affect delivery times. As of December 11, Christmas delivery cut off dates have commenced in many areas. Please consider this before making a purchase.

Will I have to pay sales tax on my purchase? 
The prices listed online are the final cost for each rug including GST.

What types of payment do you accept? 
We offer secure online payment options such as Visa, Master Card, American Express, and Discover. For your convenience we also accept payments through PayPal.

Is your website secure?
Yes. Our site uses 256-bit SSL (Secure Socket Layer) encryption technology. We are also partners with Verisign to guarantee our highest level of security compliance yet.
  
Can I delay the shipment of my order?
Sorry, currently we are unable to delay shipments.
  
Why should I buy from AU Rugs?
  • Free Shipping.
  • Hassle Free Returns.
  • 75% Off Retail Prices.
  • Expert Customer Care.
  • Secure Online Shopping.
  • Over 200,000 Rugs in Stock.
  • 30 Day Returns
  • All Rugs are Shipped Within 24-48hrs.
  • Direct Manufacturing & No Retail Overheads.
Will I pay for shipping back? 
Buyer is responsible for all returns. However, we will help you with rates and other necessary details. We have warehouses all throughout the world and you may use the nearest to you in the event of a return, which we'll email you it's returns details and return authorization number for.
  
When will my refund be processed? 
We process all returns and refunds within 7-10 business days after delivery back to your form of payment.
  
Do you have a privacy policy?
Yes. Click on the link below for our fully detailed privacy policy: 
Privacy Policy